Customer Service Inbound Calls - Paid Training Provided, 42k-50k + Benefits

Beachwood, Ohio, United States · Customer Service expand job description ↓

Description is a leader in hardware encryption storage and data security services.

The Job: is a leader in hardware encryption storage and data security services. We are looking for dynamic, professional, team-oriented, self-motivated individuals with good communication skills and a positive attitude.


  • Dealing directly with customers either by telephone or electronically
  • Responding promptly to customer inquiries and requests
  • Handling and resolving customer issues
  • Obtaining and evaluating all relevant information to handle service inquiries
  • Providing pricing and processing information
  • Setting up new customer requests
  • Communicating and coordinating with internal departments
  • Following up on customer requests with a short (1-3 calls) call/email cyclesl


  • High school diploma, general education degree or equivalent
  • 2 years of IT related experience
  • Must be self-motivated and require minimal supervision, must be extremely organized
  • Providing excellent customer service
  • Solid computer, grammar and multi-tasking skills
  • Must be able to pass a background check


  • PAID training
  • Competitive Salary
  • Paid Time Off + all major U.S. holidays.
  • Catered Lunch
  • A bright and spacious office, conveniently located in Cleveland

We believe in creating a challenging yet fun work environment where employees feel like family. If you are a professional that wants to be rewarded well for your work, let us know by applying today.

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